At Vintage Vistaa, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return policy to ensure a smooth process for returning items.
1. Return Period
You have 30 days from the date of delivery to return items for a full refund. Items must be returned in their original condition, which means they should be unused, unwashed, and with all original tags and packaging.
2. How to Return an Item
To return an item, follow these steps:
- Contact Us: Email us at support@vintagevistaa.shop with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization number and instructions for returning your item.
- Prepare Your Return: Pack the item securely in its original packaging and include the return authorization number.
- Ship Your Return: Send the package to the return address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement.
4. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement.
5. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as final sale or non-returnable
- Personalized or custom-made items
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@vintagevistaa.shop. We will arrange for a replacement or a full refund, including return shipping costs.
7. Questions
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: support@vintagevistaa.shop
Phone: +1 (332) 252-4911
Address: 846 Salt Creek Bend Lane La Marque TX 77568